Return & Exchange policy
CLYMAA easy returns & exchanges policy is hassle-free and simple with Money back guarantee. You need to return/exchange a product within 7 days.
In the case of exchange Only size and manufacturing defects exchange is available.
- Only for limited pin codes.
- Our delivery agent will deliver the new item and simultaneously pick up the original item from you.
- Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on Briefs, Panties, Stick-On Bras, Masks and any item with values less than 249/- and some of the accessories.
- We ask that you preserve the product in its original condition along with its tags, and packaging. You are welcome to try on a product but please take adequate measure to maintain its condition.
- Products that are sold as packs cannot be returned as individual items.
- In the interests of hygiene, we may refuse returns where it's obvious that the item has been worn, washed or soiled.
- Gift cards are non-returnable.
- Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
- In the case of Return, shipping charges will be deducted. If your order is in the Free shipping category then Rs.100 will be provided to you as a Gift card.
There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Note: Pickup will not be provided for discounted, coupon applied and wholesale priced orders.
Self-Ship: If we don't offer a pick up at your location, we request you to self-ship the product to us. In such cases, we will credit 50 CLYMAA coins in your account in lieu of the shipping costs.